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Privacy Policy

At Body Image Coach, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, programmes, or contact us directly.

By using this website, you agree to the terms outlined in this Privacy Policy.

Who We Are

Body Image Coach provides non-clinical coaching and psychoeducational support focused on body image, self-esteem, confidence, and emotional wellbeing.

If you have any questions regarding this policy or how your information is used, please contact:

Email: hello@bodyimagecoach.co.uk
Email: contact@bodyimagecoach.co.uk

Information We Collect

We may collect and process the following personal information:

• Name

• Email address

• Telephone number

• Postal address

• Information submitted through forms, referrals, enquiries, bookings, or programme applications

• Communication preferences

• Technical website usage data

We only collect information that is voluntarily provided to us.

You may browse our website anonymously; however, some features or services may require personal information to be submitted.

How We Use Your Information

We use personal information for the following purposes:

• To respond to enquiries and provide customer support

• To deliver our coaching and psychoeducational services

• To manage referrals, bookings, contracts, and programme participation

• To communicate important service information

• To send newsletters, updates, or information where consent has been provided

• To improve our website, services, and user experience

• To comply with legal, safeguarding, and regulatory obligations

Where appropriate, participants engaging in services may also receive onboarding documentation, safeguarding information, consent forms, and coaching agreements.

We do not use personal information for automated decision-making.

Service Boundaries

Body Image Coach is a non-clinical coaching and psychoeducational service. We do not provide medical advice, diagnosis, treatment, nutritional management, or eating disorder therapy.

Where safeguarding or risk concerns are identified, we may signpost or advise individuals to seek support from appropriate statutory or clinical services such as a GP, CAMHS, mental health services, or specialist eating disorder services.

Legal Basis for Processing Data

We process personal information under one or more of the following lawful bases:

• Consent

• Contractual necessity

• Legitimate interests

• Legal or safeguarding obligations

You may withdraw consent for marketing communications at any time.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and monitor website performance.

Cookies may collect information such as:

• Browser type

• Device type

• Pages visited

• Time spent on the website

• IP address

• General location data

You can choose to disable cookies through your browser settings; however, some parts of the website may not function correctly.

How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss or theft

• Misuse

• Disclosure

• Alteration or destruction

While we strive to use commercially acceptable methods to protect data, no online transmission or storage system can be guaranteed to be completely secure.

Sharing Information

We do not sell, rent, or trade personal information to third parties.

We may share limited information with trusted service providers where necessary to operate our services, including:

• Website hosting providers

• Payment processors

• Email communication platforms

• Administrative or IT support providers

All third-party providers are expected to process data securely and only for authorised purposes.

We may also disclose information where required by law, safeguarding responsibilities, or regulatory obligations.

Data Retention

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, safeguarding, insurance, and contractual requirements.

When information is no longer required, it will be securely deleted or destroyed.

Your Rights

Under UK GDPR and data protection law, you may have the right to:

• Access your personal information “Parents or guardians may request access to information relating to a child where they hold parental responsibility. However, where a young person is considered capable of understanding and making decisions about their own personal information, we will respect their confidentiality and may require the young person’s consent before sharing information, unless there is a safeguarding, legal, or statutory reason to do otherwise.” “We may share information without consent where there are concerns about safety, risk of harm, safeguarding, or where required by law.”

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent

• Request transfer of your data where applicable

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us via email.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or policies of third-party websites. Users should review the privacy policies of any external sites they visit.

Intellectual Property

All content on this website, including logos, branding, graphics, videos, written materials, and resources, remains the intellectual property of Body Image Coach unless otherwise stated.

Content may not be copied, reproduced, distributed, or used without prior written permission.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, guidance, or our services.

Any updates will be published on this page with immediate effect. We encourage users to review this policy periodically.

Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact:

Email: hello@bodyimagecoach.co.uk
Email: contact@bodyimagecoach.co.uk

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